Servant Leadership

Servant Leadership

Continuous improvement or lean tools are important foundational strategies, but they can't deliver effective or sustainable results unless we establish an organization that promotes a continuous learning environment. This requires leaders with a teachable spirit or leaders that want to create a safe environment that promotes problem solving through experimentation.

Creating this kind of environment in an organization changes the role of a leader from boss to teacher, from manager to coach or as some would call, a servant leader. If you review the role of a leader you can see that they serve the people they lead by giving them the tools, resources, support, direction and vision that ultimately reach the customer. This type of leadership creates an organization that is continually learning along with developing and organization of problem solvers.